This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering
system, and order data. Yahoo! automatically collects order information but
may only use this information in the aggregate. If you accessed this store
through Yahoo! Shopping, Yahoo! also automatically collects information
about your shopping experience. Please see the
information about how Yahoo! uses this information.
Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, please call or
within 30 days to receive an exchange or store credit, less shipping and handling charges.Returns, Exchanges, and Cancellations:
Before making a return, please obtain a Return Authorization Number (RMA) by emailing us at
. A 10% restocking fee may apply to those who wish to receive a refund. Due to the personal nature of some of our products, we cannot accept the return of any opened items.
Unfortunately, we cannot refund original shipping and handling fees. You may cancel an order within 24 hours of placement by calling us or by emailing us at
. If the order has already been processed and shipped, you may return any unused products for a refund or exchange, per the Refund Policy.Glass Straw Exchange Policy
If your straw breaks and you would like a replacement, you will be required to submit a clear photo of the broken straw in order to process the exchange. The customer will be responsible for all exchange shipping costs. We will email you the cost to ship the straw and payment will be required before the replacement is shipped.
Please DO NOT ship the broken straw to us.
Packaging may vary from the photo, but be assured that the products are the same. We reserve the right to use our company label on products.Since these are natural products, there may be slight variations in color or scent.If we make an error on your order, we will correct it ASAP.If there is a manufacturing error, we will offer a replacement of the product and ship it at no charge.Gift Certificates:
Please send Returns and Exchanges to:
Attn: Returns Department
Truly Pure and Natural LLC
P.O. Box 302
Telford, PA 18969
Please include your RMA number and order paperwork with all returns.
Things to keep in mind:
Save a tree! We are going green and saving trees by not
mailing paper gift certificates. If a gift certificate was purchased, an email will be sent to the recipient with the gift certificate code and redemption instructions, within 1 day.
Please check your Inbox
not your Mailbox.
Our commitment to privacy:
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested.
This notice applies to all information collected or submitted on the Truly Pure and Natural
website. On some pages, you can order products, make requests, and register to receive
materials. The types of personal information collected at these pages are:
Name, Address, Email address, Phone number, Credit/Debit Card Information (etc.)
The way we use information:
We use the information you provide about yourself when placing an order only to
complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our email specials as well as updates on our new products. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our commitment to data security:
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How to contact us:
Should you have other questions or concerns about these privacy policies, please call us at 215-909-7890 or send us an email at
. If you prefer USPS mail, our address is P.O. Box 302, Telford, PA 18969.
All in stock orders are processed and shipped within 48 hours, Monday through Friday with the exception of holidays. Our "Standard" shipping is USPS Priority Mail from zipcode 18969.
We reserve the right to hold an order until all items are in stock. We will notify you if your order has an out of stock item on it. A tracking number will be emailed to the email address used when the order was placed when your order is shipped.
If your order was damaged in transit, please contact us as soon as possible and keep the original packaging.
Statements made on Truly Pure & Natural have not been evaluated by the FDA.
These products are not intended to diagnosis, treat, cure, or prevent any disease.
No claims are being made about the products sold by Truly Pure & Natural as being a cure, treatment, or diagnosis for health conditions.
The results expressed on this website are from personal opinions and reported claims. The item descriptions are for general informational purposes only. If you are experiencing health problems or conditions seek medical attention from a health care professional.
Other stuff Yahoo! requires us to include:
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here